You will be providing innovative solutions to technical challenges of our customers. You will become an expert in the Sidetrade platform and will own support requests from our customers.
- Provide first and second level technical and functional support
- Provide alternative and innovative solutions for the customers’ functional and technical challenges
- Manage the escalation process working with account management and product development teams
- Resolve complex technical issues applying analytical problem-solving skills
- Assist with reporting on customer support statistics
Skills / Knowledge / Abilities / Competencies
- 3+ years Software Support Experience
- Strong technical knowledge in Oracle, SQL, .Net a plus
- Strong analytical and problem-solving skill set
- Aptitude for quickly ramping up on new technology
- Excellent communication and customer service skills
- Team Player, self-starter and proactive
- Native English, French would be a plus
Sidetrade (EURONEXT: ALBFR.PA) is the most compelling A.I. Software Company shaping the future of Customer Engagement and empowering Marketing, Sales and Finance people to grow sales and accelerate cash.
Seamlessly integrated with existing CRM and ERP, Sidetrade leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,500 companies, of all sizes and sectors, in 80 countries, employ AI Sidetrade solutions for sustainable growth.