Working in our support team is the first step in a career within Sidetrade. You’ll really understand the challenges our customers face every day and how to solve and help them be successful. You need to be able to clearly guide them through a solution or explain our products and features.
Working at a rapid expanding company typically means you’ll have plenty of exposure to challenging assignments and great opportunities to learn and grow. After a successful experience in Customer Support, we offer opportunities to move into a more senior role in Development, Customer Success or Professional Services.
If you are looking to grow your career in an AI Software Company, we’d love to talk to you.
- Provide first and second level technical and functional support to our customers
- Provide innovative solutions for the customer’s functional and technical challenges
- Resolve complex issues applying analytical problem solving skills
- Manage the escalation process working with Customer Success and Product teams
- Become a Product Expert and share best practices with your colleagues
Skills / Knowledge / Abilities / Competencies
- Fluent English and Basic French
- First experience in Customer Support
- Technical knowledge in SQL or Web App Support
- Outstanding communicator, articulate, fluid conversationalist
- Good Writing skills
- Analytical mindset; problem solver, troubleshooting
- Team Player, self-starter and proactive
- A competitive salary
- A nice office in the City Centre
- Opportunity to meet with the best foosball players in the City
- Access to an Online Training Platform
- English courses with your new friends
- Tax saving incentives such as Bike2Work and Travel TaxSaver
- A social club to ensure it’s not all work and no play!
Sidetrade (EURONEXT: ALBFR.PA) is the leading global provider of Predictive Sales-to-Cash solutions, delivering high value creation over the customer journey.
Its unique Cloud-based platform, seamlessly integrates with existing CRM and ERP. It leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,000 companies, of all sizes and sectors, in 65 countries, employ AI Sidetrade solutions for sustainable growth.
Sidetrade enables a new level of collaboration between Marketing, Sales, Finance, and Customer Service teams to accurately evaluate, predict and increase customer performance and secure competitive advantage.
Combining advanced machine learning and human collaboration empowers businesses to proactively improve operational effectiveness of the end-to-end customer cycle via Smart Sales Engagement and streamlined Cash Collection and Case Management processes.