You will be providing innovative solutions to our customer’s technical challenges. You will enjoy troubleshooting, you will be customer obsessed and you will become an expert in the Sidetrade SaaS platform!
- Manage a queue of customer queries prioritising issues based on customer impact and severity
- Provide first and second level technical and functional support to our customers worldwide
- Drive change and provide innovative solutions for the customer’s functional and technical challenges
- Resolve complex technical issues applying analytical problem solving skills
- Manage the escalation process working with account management and product development teams
- Maintain your knowledge of new functionality and best practice then share with your colleagues
- Assist with reporting on customer support statistics
- Participate in our 24/5 global support plan
Skills / Knowledge / Abilities / Competencies
- Working proficiency in French and English
- Strong technical knowledge in SQL, knowledge in Oracle is an advantage
- 3+ years Software Support Experience
- Strong analytical, good sense of urgency and great problem solving skills
- Aptitude for quickly ramping up on new technology
- Excellent communication and customer service skills
- Team Player, self-starter and proactive
Sidetrade (EURONEXT: ALBFR.PA) is the leading global provider of Predictive Sales-to-Cash solutions, delivering high value creation over the customer journey.
Its unique Cloud-based platform, seamlessly integrates with existing CRM and ERP. It leverages Artificial Intelligence to disclose untapped new business opportunities, increase upsell, reduce churn, predict customer payments and accelerate cash flow generation. Over 1,000 companies, of all sizes and sectors, in 65 countries, employ AI Sidetrade solutions for sustainable growth.
Sidetrade enables a new level of collaboration between Marketing, Sales, Finance, and Customer Service teams to accurately evaluate, predict and increase customer performance and secure competitive advantage.
Combining advanced machine learning and human collaboration empowers businesses to proactively improve operational effectiveness of the end-to-end customer cycle via Smart Sales Engagement and streamlined Cash Collection and Case Management processes.